The Patient Experience

As your partner in the journey to rediscover your potential, the Independence Prosthetics Orthotics, Inc. team works to guide and support you every step of the way. From the very start of our relationship with you, we make it a priority to understand what you expect from us—and, in turn, ensure that you know what to expect from your experience with us. Our commitment is to make your experience positive, supportive, encouraging, accessible and convenient for you. Read on to learn about what to expect from Independence Prosthetics Orthotics, Inc.

What to Expect

Gathering Information:

When you arrive for your first visit, our friendly and professional office staff will first need to learn some information about you. We will collect your personal and medical history, prescription and insurance information which allow us to provide the most appropriate recommendations and care for you.

Initial Evaluation:

One of our certified practitioners will conduct an initial evaluation with you. This may include a physical assessment, information gathering and a gait analysis (a person's manner of walking). A dertified orthotic/prosthetic professioal practitioner will measure and/or cast your extremity and digital imaging may be required to begin the fabrication/fitting process.

Fabrication of Device:

Once the initial evaluation is complete, fabrication of your device begins. Turnaround time varies based on the situation and the sophistication of the product design. Customization may take up to six weeks to ensure that your device is of quality craftsmanship and customization. The timeline of the fabrication of your device will be better discussed at your initial evaluation.

Follow-up Care:

Follow-up care includes the fitting and adjusting of an orthosis or prosthetic limb. Our team will instruct you in the wear and care of your device, and schedule general checkups with you to monitor your progress. We are available for modifications or adjustments of the device at no additional charges under company warranty guidelines.

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