As your partner in the journey to rediscover your potential, the Independence Prosthetics – Orthotics team works to guide and support you every step of the way. From the very start of our relationship with you, we make it a priority to understand what you expect from us—and, in turn, to ensure that you know what to expect from your experience with us. Our commitment is to make that experience as positive, supportive, encouraging, accessible and convenient for you as possible. Read on to learn about what to expect, the perspectives of some of our patients, and our patients' rights and responsabilities.

• What to Expect

Information Gathering: When you arrive for your first visit, our friendly and professional office staff will first need to learn some information about you. Collecting your personal and medical history allows us to provide the most appropriate recommendations and care for you. We also capture your prescription and insurance information to allow us to serve you best.

Initial Evaluation: One of our certified practitioners will conduct an initial evaluation, which may include a physical assessment, information gathering and gait analysis. Measuring, casting and digital imaging may be required to begin the fabrication/fitting process and is also performed by a certified orthotic or prosthetic professional.

Fabrication: Once the initial process is complete, fabrication begins. Turnaround time varies based on the situation and the sophistication of the product design. Customization sometimes takes up to six weeks.

Follow-up Care: Follow-up care includes the fitting and adjusting of an orthosis or prosthetic. Our team will instruct you in the wear and care of your device, and we schedule general checkups with you to monitor your progress. We are available for modifications or adjustments of the device at no additional charges under company warranty guidelines.

• Patient Perspectives- What's it really like to work with the Independence Prosthetics-Orthotics team? Check out Patient Perspectives to read what some of our patients have to say about their experience with us.

• Patient Rights and Responsibilities:

Each patient has the right to:

- Be treated with dignity, respect and consideration.
- Be treated in a clean and safe environment.
- Receive complete and current information regarding his/her diagnosis, treatment and prognosis in terms he/she can understand.
- Receive service regardless of age, sex, social status, political belief, disability or diagnosis.
- Know by name the qualified practitioner responsible for the provision of care.
- Privacy and confidentiality regarding his/her personal health information.
- Know the fees for service and policy concerning payment of fees. - Participate in decisions about the intensity and scope of treatment, including the establishment of goals and expected outcomes in care.
- Know the process for resolving patient complaints in a timely manner.
- Receive information on Independence Prosthetics - Orthotics, Inc.'s policies for receiving, reviewing and resolving customer complaints
- Receive reasonable coordination and continuity of care.
- Be informed of the policy for after-hour and emergency coverage.
- Participate in feedback assessment within two months following the provision of the device.

The patient has a responsibility to:

- Provide accurate and complete information concerning his/her medical history.
- Notify the staff when he/she are unable to keep an appointment.
- Be considerate of the rights of other patients and Independence Prosthetics - Orthotics, Inc. staff.
- Read, understand, and follow his/her patient care, use and maintenance instructions regarding care.
- Inform Independence Prosthetics - Orthotics, Inc. if he/she does not understand instructions on care.
- Assure the financial obligations of his/her services provided are fulfilled promptly according to policy.